Where to Begin

What to Do Immediately

If a loved one passes away at home or outside of a medical facility, the first step is to contact emergency services to begin the necessary arrangements. If they were under the care of a doctor, it’s also helpful to reach out to them.



If the passing occurs in a hospital or care facility, the staff will notify the appropriate authorities. Should you have already chosen a funeral home, they will contact us directly to coordinate the next steps.

The professionals involved will assist with the medical certificate and any required paperwork.

We understand that this can be a difficult and overwhelming time, and we’re here to provide support and guidance. If you’re uncertain about the next steps, don’t hesitate to reach out to us at any time, day or night.

In the Days That Follow

In the initial days, it’s important to notify close family and friends, either through personal calls or by sharing a death notice. If this task feels overwhelming, it's perfectly okay to ask a trusted loved one to assist with these calls.

This is also the time to review any funeral arrangements your loved one may have made and to meet with a funeral director to begin planning the service. If no pre-arrangements were made, you may want to start considering some key decisions.



You don’t have to make all the decisions at once. We are here to help you explore your options and provide the support you need. Reach out when you’re ready, and we’ll guide you through each step.

What Happens During Our Meeting

When you meet with a member of our team to begin making arrangements, we’ll provide a general price list to help you understand the costs of the available services.

We’ll also take time to learn more about your loved one—their personality, their story, and the memories you wish to honor. This is your opportunity to share ideas, talk about their life, and highlight what made them unique. We’ll use everything you share to create a personalized service that truly reflects their legacy. Our goal is to make this process as smooth as possible, and we are honored to guide you through each step.

What We’ll Help You With

During our meeting, our staff will guide you through the next steps and assist with important arrangements, including:



• Preparing and filing the official death certificate
• Scheduling services and events (including location, date, and time)
• Choosing a casket, urn, or other necessary products
• Drafting an obituary
• Arranging required transportation
• Selecting pallbearers

What to Bring With You

To help make the process easier, please gather the following information and items before your meeting:

• Full legal name and home address
• Social security number
• Date of birth
• Place of birth
• Father's name
• Mother's maiden name
• Veteran’s discharge papers (DD-214), if applicable
• Highest level of education
• Occupation
• Burial location information, if applicable
• Clergy name and phone number, if applicable
• Names and relationships of survivors
• Insurance policy information, if using to cover funeral expenses

Additionally, please bring a recent photograph and any clothing you'd like us to use when dressing your loved one for the service.